Canvas login problem affects students, faculty

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(File Photo by George Walker | The Collegian)

Update 11:46 a.m. K-State said in a tweet that Canvas sign in issues have been resolved:

Update 11:33 a.m. Canvas has reported that processes appear to be working correctly again. “We are continuing to monitor this situation … to ensure there’s no lingering effects,” the update from Canvas said.

Update 11:24 a.m. Students are reporting that they are able to sign in to Canvas now. There has not yet been an update from Canvas or K-State’s IT status twitter page.

Canvas, the learning management software K-State uses, is investigating reports of users not able to sign in according to their status page:

“Our Operations team is currently investigating reports of external authentications systems (CAS, LDAP, SAML) not processing successfully. We’ll update soon with more details and thank you for your patience at this time,” the update from Canvas said.

They also said that certain tools, including Speedgrader, are currently inaccessible.

“This appears to be related to the same situation our engineers our currently investigating so we’ll continue to post updates as they become available,” the update from Canvas said.

K-State has acknowledged the issue on their IT status twitter page.

Canvas said that they are working on a remediation plan to get services back to normal, but that it is “taking a bit longer than expected.”

“Our DevOps team now thinks that it could be another 15-25 minutes. We will post updates as they become available, as well as when the remediation plan has been completed. Thank you for your continued patience,” the update from Canvas said.

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George Walker
Hello! I'm George Walker, and I graduated from K-State in 2017 with a Bachelor of Science in Computer Science and minors in journalism, leadership studies and queer studies. I have passions for design, development, and photography, and I'm a former editor-in-chief and photo/multimedia editor.